Privacy Policy
Last updated: March 2026
1. Introduction
Averionn ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with us. We comply with applicable data protection laws including the Brazilian General Data Protection Law (LGPD – Lei nº 13.709/2018), the European General Data Protection Regulation (GDPR – EU 2016/679), the California Consumer Privacy Act (CCPA), and other relevant local and international data protection regulations.
2. Data Controller
Averionn is the data controller responsible for processing your personal data. If you have any questions about this policy or how we handle your data, please contact our Data Protection Officer (DPO) at: [email protected]
3. What Data We Collect
We may collect the following categories of personal data: Identification data (name, email address, phone number, company name); Usage data (browsing behavior, pages visited, time spent on the site); Communication data (messages sent via our contact form, interactions with our AI assistant); Transaction data (purchase information, order history); Technical data (IP address, browser type, device information, cookies). We only collect data that is necessary for the purposes described in this policy.
4. How We Use Your Data
Your personal data may be used for the following purposes: To process and fulfill your orders and provide our services; To respond to your inquiries and provide customer support; To improve our website, products, and services; To send you relevant communications (only with your explicit consent); To comply with legal and regulatory obligations; To protect our legitimate interests and ensure security.
5. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds: Your explicit consent (which can be withdrawn at any time); Performance of a contract with you; Compliance with a legal obligation; Our legitimate interests (provided they do not override your rights); Protection of vital interests.
6. Data Sharing and Transfers
We do not sell your personal data. We may share your data with trusted service providers who assist us in operating our website and delivering our services, always under strict data protection agreements. If international data transfers are necessary, we ensure appropriate safeguards are in place as required by applicable laws (such as Standard Contractual Clauses under GDPR).
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. When your data is no longer needed, we securely delete or anonymize it.
8. Your Rights
Depending on your jurisdiction, you have the following rights regarding your personal data: Right to access your personal data; Right to rectify inaccurate or incomplete data; Right to delete your data ("right to be forgotten"); Right to restrict or object to processing; Right to data portability; Right to withdraw consent at any time; Right to lodge a complaint with a supervisory authority. To exercise any of these rights, please contact us at [email protected]. We will respond within the timeframes required by applicable law.
9. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience. Essential cookies are necessary for the website to function properly. Analytics cookies help us understand how visitors interact with our site. You can manage your cookie preferences through your browser settings at any time.
10. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website. We encourage you to review this page periodically.
12. Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer: Email: [email protected]